Rabbit Chair Metal Finish by Stefano Giovannoni

SHIPPING INFORMATION

Orders are shipped from Italy and/or countries in Europe, directly from the Vendor and/or artisan’s workshop. They are safely and securely delivered to you with the best shipping carriers. All shipments are insured for the whole value of the product. When the product you order is particularly large or delicate, it will be shipped with a dedicated courier to ensure extra safety.

STANDARD PARCEL

Parcel shipping refers to lighter and smaller box items. This shipment is entrusted to a parcel delivery service such as UPS, FedEx, or DHL. Once the package is collected by the courier, you will receive the tracking link to monitor the status of your shipment.

DEDICATED SHIPPING

Dedicated shipping is a shipping method typically used for international shipments of significantly fragile and/or large pieces. Before transit, a custom wooden crate is built around the item to protect it and allow for safe passage. Once the crating process is complete, the crate will be transferred to a transit company and shipped via air freight or ocean freight. Unlike the standard service, the tracking link to monitor the shipment is available.

All furniture orders placed online ship with White Glove Delivery. We currently ship orders placed online to addresses within the United States excluding Alaska, Hawaii, and Puerto Rico; some limitations may apply. We cannot ship to hotels, P.O. boxes, or APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) destinations. We do not currently ship online orders to Alaska, Hawaii, or Puerto Rico.

SHIPPING DELAYS  
Delivery estimates are good faith estimates only. The Room Decor will not be liable for any loss, damage, cost, or expenses related to any delay in shipment or delivery. All shipping dates are approximate. The Room Decor is not responsible for delays caused by weather or other delivery service interruptions experienced by the carrier. Vendor shall not incur any obligation or liability to you for failure to deliver by any particular date.

AVAILABILITY OF GOODS 

All products and services are subject to availability and may be withdrawn at any time. If there is a problem with your order, contact us at 1.301.554.8849 within three (3) days of receipt. You may also email us at info@theroomdecor.com.  If you receive a damaged, defective, or incorrect item, we will work with you to make things right.

SHIPPING RATES FOR FURNITURE

For in-stock furniture, estimated delivery time within the continental United States is 10-14 business days. All other furniture is made to order and requires a four-six week minimum lead time. See each item’s product detail page for individual product lead time and shipping service. THE ROOM DECOR furniture line and select home décor products are delivered via our partnered white glove service providers to ensure the best delivery possible. Furniture White Glove Delivery includes inside delivery and the removal of all packaging materials. White Glove delivered items require 3-10 days of handling time prior to transit time.

PREPARING FOR FURNITURE DELIVERY 

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

SCHEDULING YOUR DELIVERY  
Once you are notified that items are ready for delivery, we ask that you take receipt of them within 7 days. At the time of scheduling, please notify The Room Decor by emailing info@theroomdecor.com of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs, and service elevator reservations.

CANCELLATION & RETURN POLICY

SPECIAL ORDERS – No returns, all sales final. No refunds.

– Items marked as SPECIAL ORDER cannot be canceled.

– Items marked as SPECIAL ORDER are final sale and non-returnable.

– Custom or personalized items are not returnable unless received damaged or defective.

– If an item arrives damaged or defective, let us know within 24 hours of delivery, and we will make arrangements for a replacement or refund if necessary.

Once an item has shipped, cancellation is not possible.

**Vendor may accept returns of any eligible Product if made within 3 days of the date of delivery.**

Returns must be in the same condition in which you received them. If you fail to comply with this obligation, we may have a right of action against you for damages. The Customer will bear the entire cost associated with the return. All returned products must be in original and factory sealed packaging, in the condition in which they were shipped or otherwise delivered to the Customer by Vendor. Any products returned to the Vendor in unsaleable condition are not eligible for a refund and may be rejected by Vendor in its sole discretion. All products marked “SPECIAL ORDER,” “sale,” or “as is” are final sale and cannot be returned or exchanged.

To return a Product, you must notify Customer Service in writing and provide the information listed below, within 3 calendar days, from the date of delivery.  Please email info@theroomdecor.com

Customer shall provide to Vendor all relevant tracking information of the product being returned to Customer Care. Products must be returned in their entirety; partial returns will not be accepted.

DISCLAIMER FOR PRODUCT ACCURACY

While we strive for accuracy, there may be occasional inaccuracies in product descriptions, pricing, or availability due to human error or technical issues. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Review all TERMS & CONDITIONS. Please email us with any questions or concerns: info@theroomdecor.com